How Do I Cancel My Efax Service

How to Abolish an eFax Business relationship

Having received the "either pay your eFax pecker upwards front for a yr or endure a 30% increase in your monthly rate" observe of eFax increasing their rates, nosotros chose, instead, to cancel our eFax business relationship.

Of course, in the notice, the only link was to accept that fee increase.

And so we went direct to the eFax site, and logged into our eFax account.

Hither's a surprise: at that place is no way to abolish your account through the eFax site.

Seriously. Let us repeat that: there is no fashion to cancel your account through the eFax site.

How bogus is that??

Then we did some digging. And indeed, information technology took some excavation. Ultimately nosotros engaged one of their servtrons in live conversation.

Here'south how that chat went:

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eFax Servtron: Welcome to the sales squad! How can I assistance you today?

TIP: Howdy, Servtron! I need to cancel my business relationship. Tin can you please tell me how to do that?

eFax Servtron: I am sad to hear that you wish to leave u.s.. We have a special back up team to assist you with the cancellation process. Please apply the post-obit webpage to become Conversation support for cancellation. Here is the link:

[And he then proceeded to give u.s.a. the link.]

TIP: Isn't at that place just a mode to do it without going into some other chat with someone? Tin't I just go to a detail link and cancel my account?

eFax Servtron: I sincerely apologize for the inconvenience caused. For this matter you would have to contact our Customer support section.

(Yeesh, and giddy the states, here we'd idea we'd contacted customer support when I initiated the live conversation.)

Then we went to the link, which didn't work. Now, to be off-white, perchance information technology was because we were using Safari that information technology didn't work. Only it only reloaded the bare chat page every time we tried to initiate a chat.

But, in the terminate, after poking around at that 2nd, not-working chat link, nosotros institute a phone number. With, yes, a existent alive person at the other end. And nosotros called that number, and nosotros cancelled my eFax business relationship. And it was good.

And, amazingly enough, about an hour afterward, we fifty-fifty got a confirmation of the cancellation.

Now, it turns out that lots of people want to cancel their eFax account every bit a result of this price increase. We know, because lots of people are asking "how exercise I cancel my eFax account".

Then, if y'all too wish to abolish your efax account, here is the number: i-323-817-3205.

Happy cancelling.

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